Your working day doesn't always go according to plan. A colleague needs something. A client has a problem. An email needs an answer. An unscheduled meeting is called. Something unexpected suddenly feels urgent — and before you know it, the work you intended to do has been pushed aside. When your priorities keep getting hijacked, and every new request becomes a priority simply because it has arrived, you can end up spending your day responding to whatever arrives next, rather than making progress on the things that matter to you.